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You're reading: Aerosvit angers customers with bad service, delays
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Passengers who were about to fly from New York to Kyiv on July 9 were reportedly disappointed yet again – held waiting the terminal for about five hours until being told the flight had been cancelled. They were offered a complementary hotel room until a new flight was arranged on July 11.

The case would have been an inconvenience that sometimes happens to various airlines, only with Aerosvit such experiences are becoming all-too common in recent months, infuriating passengers and leaving them wondering: what’s up with Aerosvit, one of Ukraine’s top two national carriers?

A similar situation happened with the same New York – Kyiv flight in May. The flight was postponed for a day due to technical reasons.

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