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You're reading: Back Story: One growth industry is outsourcing

When I have a problem with my hardware, software – some would say even Tupperware – I call for the IT specialist. What he does is magic, and, realizing my limitations, he tells me I don’t want to know how he made the simple fix.

By and large, IT folks want people like me to stay computer illiterate. Call it job security.Still, I was an “early adopter,” as they say in marketing. 

In the mid-‘70s, United Press International went overnight from clunky teletype machines where we typed our stories by punching holes in yellow tape to a small-screen computer terminal that was a basic word processor, and a finicky one at that. News copy often mysteriously disappeared from the screen. 

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