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You're reading: Kyivenergo: This monopoly is stuck in past era

My most recent encounter happened just a few months ago. Although it wasn’t about getting electricity for a new business, I thought my case is a good reflection of how the company operates and treats its customers.

One day, my electricity to my flat was simply cut. It was a Thursday, my busiest day at work. I had received a warning that somehow I owed money to Kyivenergo, despite paying my bills monthly and having ample proof. But it’s not even the cutting off itself that left the nasty aftertaste, it’s what happened next.

To get hooked up again, you have to go through a few circles of hell in Kyivenergo, which is owned by DTEK, the energy holding of Rinat Akhmetov, Ukraine’s richest man. The concept of customer service is clearly still alien there, and private ownership has not yet been able to fix it.

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