I got passionate responses, some in the comments section, but especially on social media.
Some were supportive, others derisive, but I still stand by the original point that blaming bureaucrats for systemic problems is a cop-out. One comment by a former government bureaucrat, however, helped me to see the problem in a new light. The reason that “bureaucrats” tend to be nameless and faceless is because they are, in reality, ourselves.
The former government bureaucrat who responded to my post worked with the public. It was his job to help regular people work within the system to get the best results. He didn’t create the system, but was merely a practitioner.