The company SHEN was established in 2006, and since then it has grown both in the volume of services and in its understanding of customer needs. Employees of the company work every day to improve the quality and range of their services, and to better understand the problems and “pains” of their clients.
Taking into account the needs of the Ukrainian market and global trends, SHEN has made integrated facility management its main product. Facility management is a concept deeply ingrained in the business environment of developed countries. In such countries as the United States, Britain, and Germany this industry accounts for 1-2 percent of GDP.
The Ukrainian market is much smaller and younger, so one of the key tasks of the company is to promote these types of services on the Ukrainian market and make them more convenient and cost-effective for customers.
Within the framework of this service, SHEN assumes full or partial management of the exploitation of a property, and its main task is to ensure the smooth operation of production and auxiliary equipment, the engineering networks of buildings and structures, creating comfortable and safe conditions in the premises for employees of the client and their guests, as well as increasing the market value of real estate. From this it follows that the most interested in SHEN’s services are the owners of real estate, or business owners who have a significant share of the product value – the cost of servicing equipment and real estate. After all, as you know, money not spent is money earned.
Realizing that the success of the business in providing services is more dependent on understanding the needs of the client, as well as the transparency of the organization of the processes on the client’s territory that can easily be controlled, SHEN began to look for a solution that could make its product easier and more convenient to use for each client. A solution that allows clients to get information about the status of their assets online. And it found this solution. SHEN has combined human skills in making decisions with an organized, uncompromising artificial intelligence, which translates these decisions into actions and monitors their implementation, as well as providing statistics and analytical data for decision making. Together with the European company V&A Solutions, over two years SHEN has been developing a unique product that would satisfy all its requirements. The company used its experience in providing various types of services, the professional knowledge of its employees and expert assessments of specialists in this market, as well as studying the needs of our customers and partners, and created a product that allows the company to provide quality services while also being able to constantly improve. Clients can get a full overview of their business, anywhere in the world, and at any time of the day, they have information about all of key parameters in the operation of production equipment or real estate: the output of the equipment, maintenance schedules, the financial costs of maintenance, as well as the speed of decision making by employees or contractors. But the main thing is that the client is always aware of how well the working conditions for employees are organized, whether guests and tenants are comfortable, and whether production conditions are met, with a minimal risk of mishaps.
This approach helps SHEN to become a full-fledged partner for our customers, creating a solid foundation for productive and mutually beneficial work, which in turn increases trust in the facility management product among customers, and in the Ukrainian market as a whole.
