“The bus attendant has made a mistake while performing her duty. The visa-free rules entered into force not long ago, and the lack of experience resulted in the employee’s incompetence in handling [passengers departing] for Varna from Kyiv,” the company said on Facebook on June 26.
UNIAN: Ecolines admits mistake barring family from visa-free travel to Bulgaria
People await for a bus at the bus station with a "Visa Free regime" advertisement on May 23.
